FAQ — Homer Veterinary Clinic

FREQUENTLY ASKED QUESTIONS

Why is it so difficult for me to get an appointment at the veterinary office?

Veterinary hospitals across North America are currently experiencing a higher volume of calls and patients. In addition to the increased demand, there is a nationwide critical shortage of veterinarians and licensed veterinary technicians. There are numerous underlying reasons for this, including the baby boomer generation retiring, high burnout rate in the profession and increased demand to name a few.

To top that off, COVID has taxed the veterinary industry in a way we have not seen before. In a short amount of time, the pandemic created the perfect storm of too many animals needing help and not enough people to help them.

The Homer Veterinary Clinic recognizes this dilemma and is doing the best we can to help mitigate this crisis. Every client and patient is important, and we are doing our best to triage- seeing the most critically ill patients first.

With longer wait times and difficulty getting immediate appointments, we understand your frustrations. We appreciate your patience and understanding, especially when interacting with our staff during this challenging time.

How are veterinary staff being affected at this time?

Unfortunately, with the high demand for animal care and decreased capacity, the veterinary team is at the forefront of distress. Clients in distress often take their frustrations out on staff members, which takes a huge emotional toll on our team, contributing to burnout and high turnover. We kindly ask that pet owners have empathy for our team members as they are doing their best to help accommodate everyone’s needs.

What can I do to help my pet and this situation?

Schedule health certificates and wellness appointments as far in advance as possible (several weeks to months in advance).
Please have your pet’s previous medical records sent to the office in advance, before your appointment.
Allow for at least 72 business hours for prescription refills.
If you are unable to make your appointment, give at least 24 hours notice so that it can be filled by another pet in need of medical attention.
Please arrive to your appointment 10 minutes early for check in. Be available by phone so the veterinarian or technician can reach you.
Please follow your veterinarian’s advice and care instructions to avoid unforeseen problems.
Please be kind, courteous and patient with the veterinary staff who are working long hours to care for the animals in our community.
We are all in this together and all want the best outcome for your pet.